Yes, they are legit and safe. The process was quick and answered my email on Sunday (I was panicking about something stupid). Emails about unboxing, cleaning and maintenance, plus some about how to do it if you need us …… Just ask. Beautiful doll! The detail and curves of her amazing body are impressive, and if that wasn’t the purpose of the doll, I’d say it’s a work of art. Collar bones, muscle tone, etc. I’ll be a regular visitor.