Yes, I love their customer service. The doll itself is very well made. The details of the doll are very well done. There were no defects found on the doll. Overall, the doll was great. 10/10. They were quite responsive. I had a missing item in my order and it was quickly resolved. Overall, customer service is 10/10. I give an overall score of 9.8/10. 0.2 points is due to the missing item, but it was resolved quickly. I would recommend this site to first time buyers. It’s really reliable.